FAQ
How do I make an appointment?
To schedule an appointment with us, please call (03) 8753 5578 or email admin@peninsulachildpsychology.com.au.
Alternatively, you can submit an enquiry on our website below if you wish to tell us more about your child or how we can help. We will return all forms of communication within 48 hours.
How long is each session?
A standard consultation is 50 minutes including parent or carer feedback if requested.
Do I need a referral from school or a medical professional?
Whilst we welcome referrals from schools and medical professionals, a referral to our service is not required.
What are my payment options?
Mental Health Care Plan (MHCP)
Eligible individuals can claim sessions through medicare once obtaining a MHCP (from your GP or paediatrician). This entitles you to a rebate of $96.65 for up to 10 individual psychology sessions per calendar year. Please note, these sessions can not be back dated, so your MHCP must be obtained before your first appointment to receive the rebate. As of March 2023, parents can now claim 2 parent sessions as part of their child's 10 medicare rebated sessions. Please note, MHCP rebates are not eligible for those scheduled to see a psychotherapist or counsellor.
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National Disability Insurance Scheme (NDIS)
We also offer services to clients who have access to National Disability Insurance Scheme (NDIS) funding under either plan managed or self-managed funding. Please note, we are not an NDIS provider and therefore do not accept NDIA managed participants.
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Chronic Disease Management Plan (CDMP)
Individuals with chronic medical conditions and complex care needs who are receiving treatment from their GP under a GP Management Plan and Team Care Arrangements, can access Medicare rebates for specific allied health services (e.g. psychology, occupational therapy, speech pathology) when referred by their GP.
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Complex Neurodevelopmental Disorders: Medicare Benefits Schedule (MBS)
MBS items are available for assessing, diagnosing, and treating individuals under 25 years old with a suspected Complex Neurodevelopmental Disorder, such as Autism Spectrum Disorder. Individuals can be referred under this pathway by their paediatrician or psychiatrist, which can provide up to eight rebates for allied health practitioners, including psychologists.
Private Health Insurance
Additionally, some health insurance agencies will provide partial cover for psychological services under their Extra packages. This can be confirmed by contacting your health care provider directly. We can not process your private health insurance rebates, but can provide an invoice for clients to claim back privately.
Do you bulk bill?
Unfortunately, we do not offer bulk billing. Payments for all services are due on the day of appointment.
What if I can't make my appointment?
We require at least 24 hours notice before cancelling or re-scheduling appointments. If, for some reason you need to cancel or post pone the appointment, please note that 50% of the scheduled fee will be charged where notice is provided less then 24 hours prior to the time of the appointment and 100% of the scheduled fee will be charged in a situation where there is a failure to attend the appointment without notice.